What Tâm does for your clinic
Tâm — Bacsi.com's AI receptionist — answers, books, reminds, and cares for your patients on the channels Vietnamese people already use every day.
💬 Zalo
Any slots tomorrow?
📅 14:30 — Booked
Dr. Ha · Dermatology
🔔 ZNS reminder
2 hours before
Tâm replies instantly
Prices, opening hours, which doctor is on duty, how to prepare for a visit — Tâm answers in natural Vietnamese within seconds, day or night.
PK Minh An
● Đang hoạt động
Dạ có ạ! Mai còn 3 khung: 09:00, 14:30, 16:00.
Tâm books into your calendar
Patients pick a time; Tâm slots it into your schedule. No need to change your current software — Bacsi.com runs alongside it.
Tuần này
Tâm sends ZNS reminders
Confirmations and reminders go automatically to the patient's Zalo. Chairs no longer sit empty because someone forgot.
Zalo · Phòng khám Minh An
vừa xong
Nhắc hẹn: 14:30 ngày mai — Phòng khám Minh An. Vui lòng đến trước 10 phút.
Tin ZNS tự động gửi tới Zalo bệnh nhân
Tâm hands off to a human when needed
Emergencies, hard questions, difficult customers — Tâm recognizes them and hands over to your staff instantly, with full conversation context.
Coming soon: Tâm answers the phone
Phase 2Calls no longer ring unanswered at lunch. Tâm picks up, records the request, books an appointment, or transfers to staff when needed.
Cuộc gọi đến
Phòng khám Minh An
+84 28 3xxx xxxx
"Patients saved" reports from Tâm
Every week you get the numbers: after-hours messages Tâm answered, appointments booked, revenue kept.
Báo cáo tuần này
23
tin ngoài giờ đã trả lời
9
lịch hẹn mới
AI assists, doctors decide
Tâm handles reception only — no diagnosis, no prescriptions, no medical advice.
From survey to a 24/7 AI receptionist in one week
- 1
15-minute survey
We learn your workflow, price list, and frequently asked questions.
- 2
Setup in 7 days
Our team loads your prices, doctors' schedules, and FAQs, and connects your Zalo OA.
- 3
Tâm goes on duty
Follow every conversation on your dashboard and receive weekly reports.
You might be wondering
Who is Tâm?+
Tâm is Bacsi.com's AI receptionist — she runs your clinic's Zalo 24/7, replying to patients, booking appointments, and sending reminders. She never sleeps and never quits.
Does Tâm give medical advice?+
No. Tâm handles reception and admin only — no diagnosis, no prescriptions, no medical advice. Every clinical decision belongs to the doctor.
Will Bacsi.com replace my receptionist?+
No. Tâm handles repetitive questions and after-hours messages so your staff can focus on patients in the clinic.
Do we need to change our current software?+
No. Bacsi.com runs independently on your clinic's Zalo and phone, without touching your existing systems.
Does the AI give medical advice to patients?+
No. Tâm only helps with booking and administrative information. Medical questions always go to the doctor.
Where is patient data stored?+
On servers located in Vietnam, encrypted and compliant with personal data protection regulations.
How much does it cost?+
The pilot is free for 2 months for the first 100 clinics; after that, from 1.5M VND/month. See the For Clinics page.